Terms of Service

1.About Gervlink Solutions

Gervlink Solutions provides technology products and services, which may include computer and laptop sales, accessories, computer repair, laptop repair, networking, technical support and related services.

The information displayed on the website is provided for general informational and business purposes.

2.Website use

You agree to use this website lawfully and responsibly. You must not:

• Use the website for unlawful purposes
• Attempt to gain unauthorised access to the website or its systems
• Interfere with website security or operation
• Introduce malicious software, code or other harmful material
• Submit fraudulent or intentionally misleading information
• Abuse contact forms or automated systems
• Attempt to overload, disrupt or circumvent security controls
• Use information from the website to impersonate Gervlink Solutions

We reserve the right to restrict or block access where we reasonably believe the website is being abused or used unlawfully.

3.Contact enquiries

Our website allows visitors to submit enquiries about our products and services. Submitting an enquiry does not automatically create a contract between you and Gervlink Solutions.

We may contact you using the information provided in your enquiry to discuss your request, answer questions, provide information or arrange services. You are responsible for ensuring that the information you provide is accurate.

4.Product information

We make reasonable efforts to ensure that product descriptions, images, specifications, availability and other website content are accurate. However:

• Products may change or become unavailable
• Images may differ from the actual product
• Specifications may change
• Website information may contain unintentional errors
• Availability is not guaranteed until confirmed by Gervlink Solutions

Where product availability or pricing is not displayed on the website, please contact us for current information.

5.Services

Descriptions of repair, networking, technical-support and other services on the website are general descriptions.

The exact scope, price, timeframe, parts required and outcome of a particular service depend on the specific circumstances of your equipment or request. A service arrangement becomes binding only once the relevant details have been agreed between Gervlink Solutions and the customer.

6.Quotes and pricing

Any quotation or price we communicate may be subject to the terms and validity period stated in that quotation.

Unless expressly stated otherwise, website content should not be interpreted as a binding offer to sell a particular product or provide a particular service at a particular price.

7.Repairs and customer equipment

Where you provide equipment to Gervlink Solutions for inspection, diagnosis, repair, configuration or other services, you remain responsible for maintaining appropriate backups of your important data.

Although reasonable care will be taken with customer equipment, technical repairs can involve risks including data loss, hardware failure, or the discovery of additional faults. Where reasonably possible, back up important data before handing equipment over for service.

Do not send passwords, PINs, encryption keys or other sensitive credentials through the website contact form. If a credential is genuinely required for a repair, we will arrange an appropriate way to provide it.

8.Intellectual property

Unless otherwise stated, the website and its content — text, graphics, logos, branding, design elements, photographs and software — belong to Gervlink Solutions or are used with appropriate permission.

You may view and use the website for personal or legitimate business purposes. You may not reproduce, redistribute, modify, sell or commercially exploit website content without appropriate permission.

9.Third-party services and links

The website may contain links, maps, embedded content or functionality provided by third parties, including an embedded map on our Contact page and links that open WhatsApp. It also relies on external providers for hosting, email delivery, security and analytics.

Gervlink Solutions does not control third-party websites or services and is not responsible for their content, availability, security or privacy practices. Your use of them may be subject to their own terms and policies.

10.Website availability

We aim to keep the website available and functioning properly, but we do not guarantee that it will always be:

• Available
• Error-free
• Uninterrupted
• Free from technical defects
• Free from malicious activity originating outside our reasonable control

We may modify, suspend or discontinue parts of the website without prior notice where reasonably necessary.

11.Disclaimer

Website information is provided on an “as available” basis.

To the extent permitted by applicable law, Gervlink Solutions does not guarantee that every piece of website information will always be complete, current, accurate or suitable for a particular purpose.

Nothing in these Terms excludes or limits a consumer right or legal protection that cannot lawfully be excluded or limited.

12.Limitation of liability

To the maximum extent permitted by applicable law, Gervlink Solutions will not be responsible for losses arising solely from your inability to access or use the website, reliance on general website information, third-party service failures, or events outside our reasonable control.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded under applicable Kenyan law.

13.Privacy

Our collection and processing of personal information submitted through the website is governed by our Privacy Policy.

By using the website and submitting personal information, you acknowledge that your information may be processed as described in that Policy.

14.Changes to these Terms

We may update these Terms when our website, services, business operations or legal requirements change. The updated version will be published on this page with a revised “Last updated” date.

15.Governing law

These Terms are governed by the laws of the Republic of Kenya, unless applicable law requires otherwise. Any dispute relating to these Terms will be subject to the applicable courts and legal processes of Kenya.

16.Contact

If you have questions about these Terms or our services, please contact Gervlink Solutions through our Contact page.